Resolving the Unknown Rate Manager error on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

    Issue

    The meter displays "Unknown Rate Manager Error"

    Cause

    The meter does not recognize the rate files

    Resolution

    UPDATED: April 21, 2020

    You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

    1. Unplug the power cable. The screen should turn off after 10 seconds.
    2. Wait 2 minutes.
    3. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
    4. Quickly tap and release the power button to turn the device back on.

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