Unable to submit work items containing non-key fields in EngageOne Server

Product Feature: On Demand (e.g. deliverDocument)


 

Issue

It is not possible to submit any work item created for template that contain non-key fields in EngageOne® Server. 

 

Cause

This has been identified as a software defect in EngageOne Server version 4.4.9R1 and earlier releases.

Resolution

UPDATED: April 3, 2020
    
A patch fix is available for EngageOne Server version 4.4SP9R1. 

To request a copy of the patch, please contact Technical Support quoting Reference number CES-65989.

The permanent fix for this issue will be included in EngageOne Server v4.4.11 which is tentatively scheduled for release in September 2020.