Error when importing delivery options in EngageOne Server

Product Feature: AC / Device / Resource / Template Management

Issue

The error below can occur when importing a delivery option file in EngageOne® Server Administrator.

[2020-03-19 11:11:16,718 | ERROR | asi.utility.Log] Exception occurred while trying to invoke service method importDeliveryOptions
org.apache.axis2.AxisFault: Exception occurred while trying to invoke service method importDeliveryOptions

 

Cause

The error is resource specific and due to a software defect in EngageOne Server.

Resolution

UPDATED: April 1, 2020
The permanent fix for this issue will be included in EngageOne Server v4.4.11 which is tentatively scheduled for release in September 2020.