Error 'java.io.IOException: Stream closed' when running NA Batch in EngageOne Server 4.4.9 R1

EngageOne Server
 

Issue

User is running NA Batch in EngageOne Server 4.4.9 R1 and received the following error:

[Nov 01 13:51:49]|ERROR|CommandLineRunner|[NA Batch Main Thread]|Input Answer Id: N/A|Input File Name: N/A|Error encountered
java.lang.RuntimeException: java.io.IOException: Stream closed

 

Cause

NA-Batch process was crashing as a consequence of a bug present in the mechanism responsible for splitting non-XML input files.

Resolution

UPDATED: April 2, 2020
This has been fixed with a patch for SP9 R1 and in SP10 or later.

Please contact Technical Support and reference CES-63954.