Some Royal Mail services are not showing on my franking machine


Products affected: DM50™ / DM55™ (K721), DM60™ (K722), DM110i™, DM160i™, DM220i™ (PR20), DM300c™, DM400c™, DM475c™ (G920), DM300M™, DM400M™, DM475M™ (G922), SendPro® C, SendPro®+ (2H20), Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Some Royal Mail services are not showing on my franking machine.

Cause

Certain Royal Mail services do not appear on your franking machine for certain locations

Resolution

UPDATED: 29 July 2020

Royal Mail does not offer all of its services to all countries. For example, while International standard is available to a wide range of countries, International tracked / tracked and signed is only available to countries where the delivering part offers these services.

For a full list of which services are available please refer to the Business Price Guide for Royal Mail.

If you need further assistance, please use the Contact Us options below.