Errors 110c / 1103 / 11DA / 1109 Missing rates on the DM50 - DM60

Products affected:
DM50™, DM55™ (K721)
DM60™ (K722)

Issue

The meter is displaying error codes 110c, 1103, 11DA or 1109.

Cause

These error mean that the rates software is not available on the machine.

Resolution

UPDATED: 10 September 2019
  1. Ensure the meter is connected to either your network if using a wired or wireless connection, your PC if using PC meter connect or an analogue phone line.
  2. Remove the power lead and wait ten seconds. The display will shut down.
  3. Next, replace the power lead.
  4. When the meter has initialised, press the Funds button.
  5. Press the Review down key three times until Check Balance Available displays. Press Enter/Yes
  6. The meter connects into the Pitney Bowes Data Centre.  The screen displays the status of the connection and should eventually display Prepaid xxxx. Press Enter/Yes.
  7. The machine displays Refill Postage? Press No.
  8. When the meter displays System Update Required - please wait, press Enter/Yes.
  9. Eventually the machine displays Software download complete. Press Enter/Yes. The meter also displays Rate data installed. Press Enter/Yes.
  10. If the machine asks you to print a download report press No.
  11. The machine should return you to the home screen and any errors should be resolved.

If unresolved please contact Technical Support using the Contact Us options below.