VERIFIED SOLUTION i
Products affected: SendPro® C, SendPro®+ (8H10)
The meter displays the message, "Clear Paper Jam"
A mailpiece is stuck in the transport deck of the meter.
ResolutionUPDATED: September 30, 2019
Solution 1 - Remove the mailpiece from the transport deck
- Turn the transport release lever clockwise to the released position.
- Carefully pull the envelope out toward the right.
- Turn the transport release lever counterclockwise to the home position.
Solution 2 - If you remove the mailpiece and the meter continues to display "Clear Paper jam", reboot the meter
Turn the transport release lever counterclockwise to the home position and reboot the meter.
- Unplug the power cable. The screen should turn off after 10 seconds.
- Wait 2 minutes.
- Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the meter back on.