Ink Latch Jammed on the DM50/DM60

DM50/DM60 (K700)

Issue

The Ink Latch on the DM50/DM60 has jammed or got stuck.

Cause

After replacing the ink cartridge, the Green latch with the Lock and Unlock symbol has become caught up or jammed.

Resolution

UPDATED: 11 October 2019
Solution 1
  1. Please ensure that you are pressing the unlock symbol on the latch.
Finger Pressing Ink Latch
  1. Push down on the unlock symbol firmly.

Solution 2
  1. Push the Lock Symbol firmly and then try the Unlock symbol again.

If unresolved please contact Technical Support using the Contact Us options below.