Mail Exceeds Weight Limit or Capacity on the DM Series

Products affected:
DM50 (K721), DM60 (K722)
DM110i™, DM160i™, DM220i™ (PR20)
DM300c™, DM400c™, DM475™ (G920)
DM300M™, DM400M™, DM475M™ (G922)

Issue

Mail Exceeds Weight Limit or Capacity is displayed on your meter screen.

Cause

This error displays because the item being weighed is too heavy for the class selected.

Resolution

UPDATED: 17 September 2019
Refer to the Royal Mail rates guide to ensure that the item is within the guidelines set by Royal Mail.

Click here to visit the Rates Guide.