Android recovery error message appears on the SendPro C, SendPro+

Products affected: SendPro® C, SendPro®+ (2H00, 8H00)

 

Issue

The meter is displaying an Android recovery error message when you tried to reboot it.
error-android_360x202

Cause

The meter can hang on this screen during a reboot procedure if you hold the power button too long.

Resolution

UPDATED: April 17, 2020
Leave the device plugged in and powered on for an hour. If after an hour the display still shows the Android recovery error message, please use the Contact Us options below. Please have your model and serial number ready.