Error message Engine ID[instance argument] Not Initialized. File g1imbapi.cpp using Mail360 Manager

Product Affected:  MAIL360 Manager™

Issue

The MAIL360 Manager™ application produced errors when the customer attempted to run sample Mail360 test job that is a API test process  sample job for Mail360 Manager.
Errors Messages Received:

ERROR occurred in: IMBCreate
Error Code: E1025
Error Description: Error loading wrun32.dll.  LoadLibrary failed with error#
ERROR: Error loading wrun32.dll. LoadLibrary failed with error#

 07/20/2016 09:26:34 E6031  File: g1imbapi.cpp  Function: IMBGetSingle  Line: 748
    ERROR: Engine ID[instance argument] Not Initialized.
7/26/2016 09:13:28 S0001  File: g1imbapi.cpp  Function: IMBCreate  Line: 160
    CONFIG: IMB 02.03.00.60 Dec 5 2012 06:02:49.

 07/26/2016 09:13:29 E1025  File: w32ldr.cpp  Function: Loader::load  Line: 70
    ERROR: Error loading wrun32.dll. LoadLibrary failed with error#

 07/26/2016 09:15:34 E6031  File: g1imbapi.cpp  Function: IMBGetSingle  Line: 748
    ERROR: Engine ID[instance argument] Not Initialized.

 07/26/2016 09:15:34 T9999  File: g1imbapi.cpp  Function: IMBGetSingle  Line: 793
    TRACE: Exiting instance=>0,0<=,mailerId=>103309<= ...
    partitionId=>00<=,blockSize=>1<=,blockSizeExt=>1<=,serialNumber=>ÌÌÌÌÌÌÌÌÌ




 

Cause

The cause for the the error message in the IMBGetSingle api would be the mismatch between the Visual C++ runtime libraries used by Mail360 Manager and those used by Finalist application, or between Mail360 Manager’s runtime libraries and those being used by the users Visual Studio application.

 

Resolution

UPDATED: September 18, 2019
The issue was resolved by updating the Mail360 Manager 2.3 version to the current version of the Mail360 Manager 2.4  After the re-installation of Mail360 Manager 2.4, reviewed the environment vatiable path of the Mail360 Manager 2.4 application to verify the software was installed into the proper path for API call setup.
Example:
Default software installation c:\program files\group1\mail360\lib\
c:\Program Files\Group1\MAIL360\rts\
  • User edited path source folder C:\Program Files\Common Files\Group1\Runtime\
  • Changed the default path to the users edited path allows the API to process successfully.