"Your StreetSmart data has expired, please install new data" message when opening SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™

Issue

When opening SendSuite® Xpress or Ascent™, the following message is displayed:
 
Your StreetSmart data has expired, please install new data. Data may be ordered from your Pitney Bowes Representative Phone: (800)888-0286.

Cause

  • StreetSmart has expired and needs to be updated, or
  • The StreetSmart update was installed by a user that does not have administrator priviledges

Resolution

UPDATED: January 24, 2020
Check IntelliLink Desktop for a StreetSmart update:
  1. Select the IntelliLink Desktop icon in the Windows system tray (small icons near the clock).
ID5
  1. Select the Update tab at the top.
  2. Select the StreetSmart update.
  3. Select the Install button.
  4. Follow the prompts to install the update.
  5. Once the update is installed, open SendSuite Xpress or Ascent Processing. The error should no longer appear.
If you continue to receive the error after StreetSmart has been updated:
  1. Ensure that the user account used to sign in to the computer when running SendSuite Xpress or Ascent Processing has full administrator rights. Consult with your IT department if needed.
  2. Set SendSuite Xpress or Ascent Processing to be run as administrator:
    1. Right-click on the Xpress/Ascent Processing desktop icon and select Properties.
    2. Select the Shortcut tab.
    3. Select the Advanced button.
    4. Select Run as administrator.
    5. Select OK.
    6. In the shortcut Properties window, select the Compatibility tab.
    7. Under Privilege Level, select Run this program as an administrator.
    8. Select OK.
  3. Open SendSuite Xpress or Ascent Processing.
If the issue is not resolved, contact software support.​