Resolve "Clear Print Transport" on the DM300, DM400C and more

Products affected: DM300C™, DM400C™, DM450C™, DM475™


The meter displays Clear Print Transport and will not run mail.


There is a mail piece or debris in the printer area.


UPDATED: June 11, 2018
To clear the print transport:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Move the transport release (clearance) lever on the front of the machine 1/4 turn to the right (clockwise) to the released position (vertical).
Note: On the DM400C™, DM450C™, and DM475™, you will also need to open the front cover and lift the blue jam release lever (there are two levers on the DM475). See the Operator Guide for details.
  1. Remove any visible paper fragments from the feed deck. Occasionally a tape strip will get caught in the rollers.
  2. Using a can of non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes/tape sheets travel on.
Note: Make sure to spend enough time in this step to ensure that dust and debris are removed.
  1. Move the transport release (clearance) lever 1/4 turn counterclockwise to raise the feed deck back up into position.
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.