How to resolve an overfilled postage meter

Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM200L™ DM225™, DM300C™, DM400C™, DM450C™, DM475™, DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, DM Infinity™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000


You have refilled your meter for too much postage.


You chose an amount greater than intended, or the postage meter refilled more than once.


UPDATED: September 5, 2019
If you have accidentally overfilled your postage meter, please use the Contact Us options below Monday through Friday, from 8 am to 8 pm Eastern Time. Please have your model number ready.

Note: Do not request a refund to reverse a meter refill.