Resolve a bottom address Z fold shift on the DI950, Relay 7000, and Relay 8000

Products affected: DI950™, Relay™ 7000, Relay™ 8000

Issue

When running envelopes out of the High Capacity Envelope Feeder (HCEF) and material out of the tower when doing a bottom address Z (BAZ) fold, the fold shrifts and may cause jams and the address may not appear in the window.

Cause

There is a timing problem that is reducing the gap between the material.

Resolution

UPDATED: September 7, 2017
To resolve this issue, the inserter's firmware will need to be updated by a Pitney Bowes technician. Contact client support. Please have your model number ready.