Products affected: SendPro® Online
The rates displayed in SendPro Online differ from the rates displayed on the carrier's website for the same shipment.
When creating a label in SendPro, the UPS or FedEx rate may include carrier surcharges or handling fees that the carrier does not include when creating the label on their website, but that they will add to your invoice later.
ResolutionUPDATED: October 15, 2020
FedEx and UPS Surcharges
In some cases, the rate displayed on the carrier's website will not include certain handling fees or surcharges, which are applied to the shipment when invoiced. Refer to prior carrier invoices to understand how the carrier bills these charges.
In contrast, the rates shown by SendPro include all fees and surcharges that are known at the time the label is created.
For example, if you do not set the residential indicator on a residential delivery on the carrier website, you will not see the residential delivery surcharge included in the price of the label when created, but the carrier will add the residential delivery surcharge for that shipment to the your invoice.
In contrast, for US domestic addresses, SendPro sets the residential indicator automatically if address validation indicates that the address is residential. Because that information is known when the rates are requested from the carrier, the total charges shown in SendPro will include the residential delivery surcharge.
SendPro will attempt to display a notice when such fees have been applied. However, this is only possible when the carrier returns an itemized list of charges, and not all carriers currently do so (UPS does not).
A breakdown of known surcharges is available in your History after the label is created.
FedEx One Rate vs. Standard Rate
If the FedEx rate shown in SendPro is different than the rate shown on www.fedex.com, this could be due to the shipping option being selected in SendPro.
It is important to understand that there are two different FedEx shipping options, which usually have different pricing:
- FedEx One Rate Packaging has a set price up to a certain weight, similar to USPS Flat Rate.
- FedEx Standard Rate Packaging will show your contracted pricing through FedEx.