VERIFIED SOLUTION i
Products affected: ConnectRight™ Mailer, Envelope Designer Plus
An extra character appears in one or more name fields in the data exported from Envelope Designer that did not appear on the file that was imported into ConnectRight Mailer™. For example:
|Imported values||Exported values|
|Normal input and output||JOHN||DOE||JOHN||DOE|
|With extra space and character||JOHN||DOE||áJOHN||áDOE|
This issue is caused by having a space before the name.
ResolutionUPDATED: October 7, 2016
To resolve this issue:
- Remove the spaces that appear before the names. Either:
- Remove the spaces on the list in ConnectRight Mailer, or
- Edit the import file to remove the spaces, then re-import the file into ConnectRight Mailer.
- Process the list and export the file as usual.