Resolve a white screen displaying when accessing SendPro shipping app on SendPro P1000, SendPro P2000 and more

Check your network connection and restart your meter to resolve a white screen appears.

Products affected: SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300

Issue

When accessing the SendPro® shipping app on the SendPro P, a white screen appears.

Cause

You are not connected to the Pitney Bowes Data Center.

Resolution

Verify that the SendPro P has a connection:

Press Home to return to the home screen.
Select Buy Supplies under Tools. You may need to press the right arrow to get to the Tools section.
- If Buy Supplies appears normally, contact client support.
- If Buy Supplies also shows a white screen, check your network connection:
  1. Make sure that your network firewall is not blocking the connection. Contact your IT department if necessary.
  2. Review the Networking and Connectivity details or the SendPro 300 Installation Requirements and Connectivity Setup Guide.
  3. See How to resolve connection errors on the Connect+ 500W, Connect+ 1000, and more for assistance troubleshooting the connection.
Restart your meter:
1. Select the gear from the lower right corner of the Home screen.
2. Select Shut Down.
3. Select Shut Down from the pop-up dialog box.
4. Wait for the screen to turn off and the Power button (blue light on the front) to turn off.
5. Wait 10 seconds.
6. Press the Power button to turn your meter back on.

If you need further assistance, please contact us.

UPDATED: March 11, 2022