Resolve a white screen displaying when accessing SendPro shipping app on SendPro P1000, SendPro P2000 and more

Products affected: SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300

Issue

When accessing the SendPro® shipping app on the SendPro P, a white screen is displayed.

Cause

You are not connected to the Pitney Bowes data center.

Resolution

UPDATED: January 17, 2020
Verify that the SendPro P has a connection:
  1. Press Home to return to the home screen.
  2. Select Buy Supplies under Tools.
Note: You may need to press the right arrow to get to the Tools section.
If the issue is still not resolved, contact client support. Please have your model number ready.