VERIFIED SOLUTION i

Resolve "You don't have the right printer connected for your label size." in SendPro

Products affected: SendPro™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000, SendPro™ 300

Issue

When trying to print a UPS declared value label in SendPro™, the following message is displayed:
 
You don't have the right printer connected for your label size.
To print labels from your Connect+ you'll need to hook up either a desktop printer or a label printer.

Cause

A UPS declared value label cannot be printed on a 4 x 6 label printer because it requires a form. The label and form must be printed together on an 8.5 x 11 sheet of paper and cannot be printed as two separate actions.

Resolution

UPDATED: September 30, 2019
Print the label and form on an 8.5 x 11 sheet of paper:
  • If you have a 1E20 laser printer connected to your Connect+® / SendPro™ P Series, you can use it to print the label, or print the label from SendPro on a computer.
  • If you do not have a 1E20 laser printer connected to your Connect+ / SendPro P Series, create and print the label from SendPro on a computer.
  • If you use the SendPro 300, create and print the label from SendPro on a computer.
For more information about creating and printing labels from SendPro on a computer, see How to create a shipping label in SendPro.