"You don't have the right printer connected for your label size." message in SendPro

Products affected: SendPro® Online, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

When trying to print a UPS declared value label, the following message is displayed:
 
You don't have the right printer connected for your label size.
To print labels from your Connect+ you'll need to hook up either a desktop printer or a label printer.

Cause

A UPS declared value label cannot be printed on a 4x6 label printer because it requires a form. The label and form must be printed together on an 8.5 x 11 sheet of paper. The label and form cannot be printed as two separate actions.

Resolution

UPDATED: November 24, 2020

Print the label and form on a sheet of 8.5 x 11 paper:

  • If you have a laser printer connected to your Connect+® / SendPro P-Series, you can use it to print the label, or print the label from SendPro Online on a computer.
  • If you do not have a laser printer connected to your Connect+ / SendPro P-Series, create and print the label from SendPro Online on a computer.
  • If you use the SendPro 300, create and print the label from SendPro Online on a computer.