Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000
The inserter is displaying error "20.* Failed to Feed: A" and will not run.
Material is not feeding correctly out of tray A on the main tower.
ResolutionUPDATED: February 2, 2017
To resolve this error:
- Remove any partially-fed material from the feed trays.
- Press Clear Desk to remove any material that is still in the system.
- Verify that the correct material is loaded into tray A.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
- Verify that the side guides are set correctly. There should be approximately 1/8 inch on either side of the material.