Resolve error 20 "Failed to Feed: A" on the DI950, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

The inserter is displaying error "20.* Failed to Feed: A" and will not run.

Cause

Material is not feeding correctly out of tray A on the main tower.

Resolution

UPDATED: February 2, 2017
To resolve this error:
  1. Remove any partially-fed material from the feed trays.
  2. Press Clear Desk to remove any material that is still in the system.
  3. Verify that the correct material is loaded into tray A.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
  1. Verify that the side guides are set correctly. There should be approximately 1/8 inch on either side of the material.
If the issue is not resolved, contact client support. Please have your model number ready.