Resolve error 28 "Double Feed: C" on the DI900, DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter displays error 28.* Double Feed: C and will not run.


More than one piece of material fed out of tray C at the same time.


UPDATED: February 21, 2017
To resolve this issue:
  1. Remove any partially fed material from the feed trays.
  2. Press Clear Deck to remove any material that is still in the system.
  3. Fan the material to prevent the items from sticking together.
  4. Verify that the correct material is loaded into tray C.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
  1. Verify that the side guides are set correctly. There should be approximately 1/8th inch on either side of the material.
If the issue is not resolved, contact client support. Please have your model number ready.