Resolve error 38 "Remove material from: Tower Area" on the DI900, DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

The inserter displays error 38.* Remove material from: Tower Area and will not run.

Cause

There is an issue with material at the bottom of the main feed tower.

Resolution

UPDATED: November 1, 2017
  1. Remove any partially fed material from the feed trays.
  2. Open the main tower door and remove any material.
  3. Close the main tower door and make sure that the door latches securely.
Note: A partially open door can cause this error.
  1. Press Clear Deck to remove any material still that is in the system.
  2. Fan the material to prevent items from sticking together.
If the issue is not resolved, contact client support. Please have your model number ready.