Resolve error 45 "Remove material from: Folder Bypass Area" on the DI900, DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter is displaying error code 45.* Remove material from: Folder Bypass Area and will not run.


There is a jam under the folder (blue knob 3).


UPDATED: February 21, 2017
  1. Remove any partially fed material from the feed trays.
  2. Open the front cover.
  3. Open jam release knob 3.
  4. Remove any material or debris.
  5. Close all covers and doors.
  6. Press Cancel to clear the error.
  7. Press Clear Deck to remove any material that is still in the system.
  8. Verify that the correct material is loaded.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
  1. Verify that the side guides are set correctly. There should be approximately 1/8th inch on either side of the material.
If the issue is not resolved, contact client support. Please have your model number ready.