Resolve error 61 "Letter Exit Area, Insertion Area" on the DI900, DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter is displaying error code 61.* Letter Exit Area, Insertion Area and will not run.


There is a jam where letters exit the base.


UPDATED: February 21, 2017
  1. Remove any partially fed material from the feed trays.
  2. Open the jam release in the exit transport or remove the upper drop stacker.
  3. Remove any material or debris from the letter exit.
  4. Close the jam release or reattach the upper drop stacker.
  5. Press Cancel to clear the error.
  6. Press Clear Deck to remove any material that is still in the system.
  7. Verify that the correct material is loaded for this job.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
If the issue is not resolved, contact client support. Please have your model number ready.