Resolve error 45.20.3 "Remove material from: Folder Bypass Area" on the DI900, Relay 5000 and more

Products affected: DI900™, DI950™, DI950e™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter is displaying error code 45.20.3 Remove material from: Folder Bypass Area and will not run.


There is an envelope jammed in the folder.


UPDATED: August 30, 2017
To resolve this issue:
  1. Remove any partially fed material from the feed trays.
  2. Open the folder using the blue latch.
  3. Remove any material or debris.
  4. Close all covers and doors.
  5. Press Cancel to clear the error.
  6. Press Clear Deck to remove any material that is still in the system.
  7. Verify that the correct material is loaded.
  8. Verify that the side guides are set correctly. There should be approximately 1/8th inch on either side of the material.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.

If the issue is not resolved or if the issue returns, contact client support. Please have your model number ready.