Resolve error 74 "Remove material from: Post-Fold Area" on the DI900, DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

The inserter is displaying error code 74.* Remove material from: Post-Fold Area and will not run.

Cause

Material is jammed or stopped after the folder.

Resolution

UPDATED: June 28, 2017
  1. Remove any partially fed material from the feed trays.
  2. Open the front cover.
  3. Check for jams in the post fold area (area above knob 4).
  4. Close all jam release knobs and covers.
  5. Press Cancel to clear the error.
  6. Press Clear Deck to remove any material that is still in the system.
  7. Verify that the correct material is loaded for the job.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
 
If the issue is not resolved, contact technical support. Please have your model number and serial number ready.