Resolve error 85 "Remove material from: HCEF Vertical Transport Area" on the DI900, DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

Material is jammed in the High Capacity Envelope Feeder (HCEF) tower and error code 85 "Remove material from: HCEF Vertical Transport Area" is displayed.

Cause

Envelopes are not reaching the bottom of the HCEF tower.

Resolution

UPDATED: June 12, 2017
Clear any jams and verify that the correct material is loaded:
  1. Remove any partially fed material from the feed trays.
  2. Open the jam release door on the back of feeder G.
  3. Check for jammed material after feeder G.
  4. Open the main door and the HCEF tower door.
  5. Open knob 10.
  6. Remove any material or debris.
  7. Closed all jam release knobs and covers.
  8. Press Cancel to clear the error.
  9. Press Clear Deck to remove any material that is still in the system.
  10. Verify that the correct material is loaded for the job.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.

If the issue is not resolved, contact technical support.