Resolve Error 90 "Failed to feed: K, M" on the DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter displays error code 90 Failed to feed: K, M and will not run.


Material did not feed from the top High Capacity Sheet Feeder (HCSF) tray.


UPDATED: March 3, 2017
Clear any jams and verify that the correct material is loaded:
  1. Remove any partially fed material from the feed trays.
  2. Verify that the correct material is loaded for this job.
  3. Make sure that the tray is not overloaded. Material should not be stacked past the MAX line.
  4. Adjust the side guides with the blue knob under neath the tray. The side guides should be less than 1/8th inch from the paper.
  5. Press Cancel to clear the error.
  6. Press Clear Deck to remove any material that is still in the system.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.

If the issue is not resolved or if the issue returns, contact client support. Please have your model number ready.