Resolve error code 94 "Stream feed: K, M" on the DI900, DI950, Relay 5000, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000

Issue

The inserter displays error code 94 Stream feed: K, M and will not run.

Cause

Sheets are feeding out of the top tray on the High Capacity Sheet Feeder (HCSF) without a gap between them.

Resolution

UPDATED: December 12, 2017
  1. Remove any partially-fed material from the feed trays.
  2. Press Clear Deck to remove any material that is still in the system.
  3. Fan the material to keep items from sticking together.
  4. Verify that the correct material is loaded into tray K or M.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
  1. Verify that the side guides are set correctly. There should be approximately 1/8th inch on either side of the material.