Resolve Error 132 "Remove material from: Flats Transport Area" on the DI950, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter displays error code 132 "Remove material from: Flats Transport Area" and will not run.


There is a jam in the flat sealer.


UPDATED: October 6, 2017
To resolve the issue:
  1. Remove any partially-fed material from the feed trays.
  2. Open the Flat Sealer door.
  3. Remove any material or debris.
  4. Close the tower door.
  5. Press Clear Deck to remove any material that is still in the system.
  6. Fan the material to keep items from sticking together.
  7. Verify that the correct material is loaded
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.

If the issue is not resolved, contact technical support. Please have your model number and serial number ready.