Resolve "Validation error: Missing line items on international (Error Code = 10047, Reference = '', Element = International/LineItems)" in SendSuite Xpress

Product affected: SendSuite® Xpress

Issue

When processing an international package through carrier PON in SendSuite® Xpress, the error "Validation error: Missing line items on international (Error Code = 10047, Reference = '', Element = International/LineItems)" is displayed after closing out of the Commodity Invoice\SWOG screen.

 

Cause

There is missing data in Commodity Invoice\SWOG section.

Resolution

UPDATED: December 28, 2016
  1. Open the Commodities Invoice\SWOG table through the Special Service box.
  2. Add a value to the Item #/Commodity field.
  3. Close the Commodities Invoice\SWOG table.
  4. Continue processing the package.
If the issue is still not resolved, contact client support.