Resolve error code 660.14 on the DI950, Relay 8000 and more

Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter displays error code 660.14 and has stopped.


The inserter has detected material in the wrong location.


UPDATED: October 10, 2017
To resolve this issue:
  1. Remove any partially-fed material from the feed trays.
  2. Open the tower door and remove any material found.
  3. Lift the jam release at the bottom left side of the tower and remove any material.
  4. Close all covers and doors.
  5. Press Clear Deck to remove any material that is still in the system.
  6. Verify that the correct material is loaded.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
  1. Verify that the side guides are set correctly. There should be approximately 1/8th inch on either side of the material.
If the issue is not resolved or if the issue returns, contact technical support. Please have your model number and serial number ready.