Resolve update does not run when Install button is selected in Intellilink Desktop version 5 with SendSuite Xpress or Ascent

Products affected: SendSuite® Xpress, Ascent™

Issue

When selecting the Install button to install an update in Intellilink Desktop version 5, the Install button becomes disabled, but the update never runs.

Cause

The update did not download correctly.

Resolution

UPDATED: January 27, 2017
If you experience this issue, contact Pitney Bowes client support.