"Invalid Request. 3316" when processing IOP shipment in SendSuite Live or SendSuite Xpress

Products affected: SendSuite® Live, SendSuite® Xpress

Issue

When processing an IOP shipment in SendSuite® Live or SendSuite® Xpress, the error "Invalid request. 3316" is displayed. This may occur after IOP is installed or after new IOP keys have been generated.

Cause

The IOP key has an invalid digital signature.

Resolution

UPDATED: November 15, 2018
This issue must be resolved by a Pitney Bowes representative. Contact software support for assistance.