Resolve JZ20 label printer only printing top 2.5 inches of IOP labels in SendSuite Live or SendSuite Xpress

Products affected: SendSuite® Live

Issue

When using a JZ20 Label Printer (GX420D) on a SendSuite® Live shipping workstation to print IOP (image format) labels on 4 x 6 inch die-cut label stock, only the top 2.5 inches of the labels are printing. Adjusting the label size in the SendSuite Live Printer utility has no effect. UPS and FedEx Zebra format labels print normally.

Cause

The label stock size is incorrectly configured in the label printer driver.

Resolution

UPDATED: February 27, 2017
To resolve this issue:
  1. Select Windows Start > Devices and Printers.
  2. Right-click on the Zebra Label printer (GX420D) and select Printer properties
  3. On the General tab, select Printer Preferences.
  4. On the Options tab under Size, set the Width and Height to 4.00 and 6.00.
  5. On the Advanced tab, select Printing Defaults.
  6. On the Options tab under Size, set the Width and Height to 4.00 and 6.00.
If the issue is not resolved, contact client support.