Resolve transaction not synced to Business Manager when using a specific user account on a DM series meter

Products affected: Business Manager

Issue

When running mail under a specific account on a DM series meter, the transaction will not sync to Business Manager.

Cause

The USB memory card on the meter may be corrupted or damaged.

Resolution

UPDATED: May 12, 2020
This issue must be resolved by Support representative. Contact software support for assistance.