Resolve "PBP Account not found" on the DM300C, DM400C, DM450C and DM475

Products affected: DM300C™, DM400C™, DM450C™, DM475™


The meter displays "PBP Account not found" and will not print postage.


The meter has not completed the installation process, or has been withdrawn from service.


UPDATED: May 21, 2018
Contact client support for assistance with this issue. Please have your model number ready.