VERIFIED SOLUTION i
Products affected: mailstation™, mailstation2™
The mailpiece is not being weighed correctly by the built-in scale.
There may be a communication issue between the scale and the meter.
ResolutionUPDATED: March 12, 2018
Reset the scale:
- Remove any items from the scale.
- Press Menu.
- Press Review (down) until the display says Reset the Scale to Zero?
- Press Enter / yes.
- Test with an item of known weight. If the scale is still not weighing correctly:
- Unscrew the thumb screws on the scale cable and disconnect the cable.
- Unplug the power cord.
- Wait one to three minutes.
- While waiting, reconnect the scale cable and tighten the thumb screws.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.