VERIFIED SOLUTION i

Resolve scale not weighing correctly on the mailstation and mailstation2

Products affected: mailstation™, mailstation2™

Issue

The mailpiece is not being weighed correctly by the built-in scale.

Cause

There may be a communication issue between the scale and the meter.

Resolution

UPDATED: March 12, 2018
Reset the scale:
  1. Remove any items from the scale.
  2. Press Menu.
  3. Press Review (down) until the display says Reset the Scale to Zero?
  4. Press Enter / yes.
  5. Test with an item of known weight. If the scale is still not weighing correctly:
    1. Unscrew the thumb screws on the scale cable and disconnect the cable.
    2. Unplug the power cord.
    3. Wait one to three minutes.
    4. While waiting, reconnect the scale cable and tighten the thumb screws.
    5. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If your issue is still not resolved, contact client support.