Resolve Backup databases option is disabled in Business Manager

Products affected: Business Manager

Issue

The "Backup databases" option is disabled (grayed out), as shown here:

Business Manager Backup databases option disabled

Cause

The ODBC System DSN setting is incorrect or the SQL database is on a remote server.

Resolution

UPDATED: May 12, 2020
This issue must be resolved by Support representative. Contact technical support for assistance.