VERIFIED SOLUTION i

EngageOne Video project deployment failure

Product Affected: EngageOne Video

Product Feature: Installation / Upgrade

Operating System: CentOS Linux
 

Issue

When trying to deploy EngageOne Video projects to a on premises environment an error is given:

ERROR: Permission denied. Please visit https://admin.rtcvid.net/#/dashboard/onpremdeploy to request permissions.

Cause

The commands were not run with elevated permissions on the Linux environment.

Resolution

UPDATED: August 28, 2019

When running the command, they need to be executed with 'root' level permissions. To do this use the following commands:

'sudo configure <project name>'

Then run:

'sudo deploy <project name>'