Products affected: SendPro® 300
The meter displays the message "The reported weight is negative" and you cannot weigh a mail piece.
The scale is not zeroed correctly.
ResolutionUPDATED: May 21, 2018
To resolve this issue:
- Remove any items from the scale.
- Select Zero the Scale.
- If the error is still present, follow these steps for a safe reboot:
- Turn the power off with the power switch on the back.
- Wait for the display to turn off.
- Wait one minute.
- Turn the power switch back on.