Resolve no ink tank detected on the SendPro 300

Products affected: SendPro® 300

Issue

The meter displays the message "No Ink Tank Detected" and will not print.

Cause

The ink cartridge is missing or is undetected by the meter.

Resolution

UPDATED: September 27, 2017
To resolve this error:
  1. Select Install Ink Tank.
  2. Open the top cover.
  3. If the ink cartridge is missing, install a new one.
  4. If an ink cartridge is present, follow these steps:
    1. Carefully remove the ink cartridge.
    2. Examine the seven gold pins where the ink cartridge sat:
    • If the gold pins look okay (not bent or broken), go to step c.
    • If any pins are bent or broken, contact customer support from 8am to 8pm Eastern Time. Please have your model number ready.
    1. Remove the print head.
    2. Use a dry, lint-free cloth to wipe the bottom of the print head.
    3. Reinsert the print head and ink cartridge.
    4. Reboot the meter:
      1. Turn the power off with the power switch on the back.
      2. Wait for the display to turn off.
      3. Wait one minute, then turn the power switch back on.
If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

If the issue is not resolved after following these steps, contact customer support at 1-800-522-0020 from 8 am to 8 pm Eastern Time. Have your model number ready.