"No print head detected" on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™,  DM225™

Issue

The message no print head detected displays, and the meter will not print postage.

Cause

The print head is missing or faulty.

Resolution

UPDATED: September 11, 2019
Follow these steps to check the print head:
  1. Remove ink cartridge and print head from meter. For instructions, see How to replace the print head on the DM100i, DM125 and more.
  2. Check for bent pins on the meter wall.
  3. If any pins are bent, contact client support. 
  4. If the pins are not bent, place the print head and the ink cartridge back into meter.
  5. Close the latch and the top cover.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.