VERIFIED SOLUTION i

"Balance Too Low" or "Insufficient Funds" message on the DM series, Connect+ Series and SendPro P

Products affected:
DM50™ / DM55™ (K721), DM60™ (K722),
DM100™, DM150™, DM200™ (P720),
DM110i™, DM160i™, DM220i™ (PR20),
DM300c™, DM400c™, DM475c™ (G920),
DM300M™, DM400M™, DM475M™ (G922),
DM400™ - DM1000™ (Mega),
Connect+® Series / SendPro® P-Series.

Issue

The meter is unable to refill postage and displays the message Balance Too Low or Insufficient Funds.

Cause

The attempted refill was for a higher amount then the funds available in the postage account.

Resolution

UPDATED: 5 September 2019
To resolve this error: refill your meter for a lower amount, or add funds to your postage account.  For information about how to add funds to a postage account, see:
If you require assistance adding funds onto your meter, see how to add postage to your Franking Meter.

If you would like to check your balance, see: