Products affected: DM300C™, DM400C™, DM450C™, DM475™
The meter displays "Screen File Mismatch" and the meter will not turn on.
The internal meter software has malfunctioned.
ResolutionUPDATED: September 1, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.