Products affected: DM300C™, DM400C™, DM450C™, and DM475™
The meter displays error code 0815.
There is a missing or corrupt rate file.
ResolutionUPDATED: May 2, 2018
Restart your meter and get a download. Here are the steps to follow for a safe restart and for getting a download:
- Unplug the power cord
- Wait one to three minutes
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- Press Options
- Press Page Down twice
- Select Connect-Data Center
- Select Uploads & Downloads
- If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.