Error Code: 0815, how to resolve on the DM100i, DM125 and more

Products affected: DM300C™, DM400C™, DM450C™, and DM475™


The meter displays error code 0815.


There is a missing or corrupt rate file.


UPDATED: May 2, 2018

Restart your meter and get a download. Here are the steps to follow for a safe restart and for getting a download:

  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. Press Options
  5. Press Page Down twice
  6. Select Connect-Data Center
  7. Select Uploads & Downloads
  8. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.