"Waste Tank Full" or "Waste Tank Near Full" message on the mailstation series

Products affected: mailstation™, mailstation2™

Issue

The meter displays the message "Waste Tank Full" or "Waste Tank Near Full" and does not print.

Cause

The meter detects that the waste tray is full or near full.

Resolution

UPDATED: July 26, 2019
Caution: "Waste Tank Near Full" is a warning message that can be cleared by pressing Clear/Back. However, if you ignore this message, your meter becomes inoperable when your waste tray is full.

To resolve this issue:
  1. Remove the waste tray from the back of your meter by sliding the light blue switch to the right and pulling out your waste tray.
  2. Sign in and create a technical support case if your sponge (ink tray) is completely saturated.
  3. Press Clear.
  4. Press Menu.
  5. Press Review (down) until your screen displays Use Ink Functions.
  6. Press Enter/Yes.
  7. Press Review (down) until your screen displays Replace Ink Tray.
  8. Press Enter/Yes. Your screen displays Install Ink Tray.
  9. Press Enter/Yes. Your screen displays Enter in Code From Instructions: xxxx.
  10. Enter the code ..57 (two periods must be in front on the number 57).
  11. Press Enter/Yes.
  12. At the New Waste Tray Installed? screen, press Enter/Yes.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.