Resolve Error 2494 on the DM100i, DM225, DM300C, SendPro 300 and more

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, SendPro® 300


The meter displays error code 2494, and it may not print.


The meter has detected a problem with the ink cartridge.


UPDATED: September 26, 2017
Restart the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. If the error returns, install a new, genuine Pitney Bowes ink cartridge.
If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

If the issue is not resolved, contact technical support. Please have your model number and serial number ready.