Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, and DM475™
The meter displays error code 2493 and may not print.
The meter detected an unknown or missing ink cartridge.
ResolutionUPDATED: April 12, 2016
Restart your meter. Follow these steps for a safe restart:
- Unplug the power cord
- Wait one to three minutes
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- If the error returns, install a new, genuine Pitney Bowes ink cartridge
- If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.